Refund policy
Returns & Exchanges Policy
ALL SALES ARE FINAL.
Because our products are limited and made in small batches, Tehlos Apparel does not accept returns, refunds, exchanges, or order cancellations. Please review this policy before you order.
Once an order is placed, it can’t be changed, canceled, returned, refunded, or exchanged for reasons including:
- Incorrect size selection
- Change of mind
- Product dissatisfaction
- Shipping delays
- Carrier errors
- Lost, stolen, or misdelivered packages
- Customs or import fees
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, email us at telosremnants@gmail.com within 7 days of delivery with:
- Your order number
- Clear photos of the issue
If we confirm the issue, we’ll send a replacement or issue a refund at our discretion. Claims submitted after 7 days may not be eligible.
Product Variations
By purchasing, you agree that:
- Minor variations in color, texture, stitching, sizing, fabric weight, wash, or finish are normal
- Product images are for reference only and may differ due to lighting, screen settings, or production runs
- These variations aren’t defects and don’t qualify for a refund, return, exchange, or replacement
Shipping & Delivery
- Once your order is handed to the carrier, responsibility transfers to you
- Carrier tracking and delivery confirmation count as proof of fulfillment
- We’re not responsible for lost, delayed, stolen, or misdelivered packages
- You’re responsible for providing a complete and accurate shipping address
Orders affected by address errors or delivery issues remain final and non-refundable.
Customs, Duties & Import Fees
- International orders may be subject to customs duties, import taxes, or clearance fees
- These aren’t included in product or shipping prices and are the customer’s responsibility
- Customs fees are non-refundable, and refusing to pay them doesn’t qualify for a refund or replacement
Chargebacks & Disputes
- Delivered and authorized orders aren’t eligible for refunds, except for damaged, defective, or incorrect items as described above
- Please contact us before filing a chargeback so we can try to resolve it
- Any chargeback filed will be disputed, using evidence that may include proof of delivery, payment authorization (AVS/CVV), IP address, device data, and policy acceptance
Agreement & Enforcement
By completing a purchase, you confirm that you’ve read, understood, and agreed to this policy at checkout. Tehlos Apparel reserves the right to deny any claim, dispute, or request, and to refuse service to anyone attempting to bypass this policy.